Clients can pay by card when they book online. The money goes straight into a Stripe account: one for your business, or one for each person who gets paid, such as each instructor.
Payments for online booking are being switched on account by account. If you don't see Payments under Online Booking, message us and we'll turn it on.
Before you start
Only the account owner can set up payments.
If you don't see Online Booking in the menu, click your profile picture and choose Show all features.
1. Add a Stripe account
Go to Online Booking → Payments.
Under Add a Stripe account, enter the name of the person who gets paid, and their email if you have it. Click Add Stripe account.
Add one account for each person who should be paid separately. If every payment goes to your business, add just one.
2. Send the setup link
Click Copy next to the new account and send the link to that person. It opens Stripe, where they enter their own identity and bank details. If the account is yours, open the link yourself.
The status shows how far they've got:
Sign-up not finished: they haven't finished Stripe's sign-up.
Stripe is checking details: Stripe is checking what they entered.
Taking payments: the account is ready.
We email you when an account can take payments.
3. Choose which account each calendar is paid into
Under Calendars, pick the Stripe account for each calendar, then click Save. Calendars set to No payments take bookings without payment.
4. Set a price on your services
Go to Online Booking → Services and open a service. Enter a Price and a Cancellation policy, then save. Clients see the policy before they book. Leave the price empty for no payment.
What your clients see
Clients pick a time and enter their details as usual, then pay on a secure Stripe page. They pay the full price when they book. If they don't finish paying within 30 minutes, the time is freed up for someone else.
Good to know
Refunds aren't automatic. When a client cancels a paid booking, the cancellation email you get has a link to the payment in Stripe. Refund it there under your own policy. You need to be signed in to the Stripe account it was paid into.
Until an account shows Taking payments, bookings on its calendars go through without payment.
A service with a price can't also need approval or allow repeating bookings.
We don't charge a fee for payments. Stripe's card fees come out of each payment.
Disconnect stops payments into that account, and calendars linked to it stop taking payments.